Ignorance is not bliss when it comes to managing business activity. From revenue information and job details, to payroll, data must be collected, managed, and consumed for operations to function successfully. Absent good data and solid processes to collect and manage it, business processes come up short. Companies may be well served by reviewing data
I recently had major and unexpected surgery and spent a week in the hospital recovering. As a technologist and a person who continually observers process management and how technology is leveraged, I was both thankful interested to see how the medical field has been a rapid adopter of technology. My diagnosis, left untreated, would have
We all face too many distractions, too much work, too many things fighting for our attention. The harder a product is to use, the less valuable it is perceived to be. Products must be intuitive, both in understanding and usage. Nothing kills value in software like complexity. Most clients won’t make a career out of
For service companies, obtaining regular, concise, timely and meaningful data from the field is often the difference between success and failure. Details of customer engagements, well documented and available to the central office are necessary for invoicing, understanding your business, managing people and assets, and gaining insight into field service activities. While long the standard,
How often do we wish that a software product was customizable or otherwise could be adjusted to meet your business processes, rather than having to tweak your processes to fit the software? It happens every day – companies have to make due with solutions that don’t fit their processes. Companies routinely try to shove round
One of the hottest areas of business technology continues to be business intelligence. Business intelligence is the use of data collected from business processes that support a broad range of operational and strategic business decisions. Standard operating decisions may include product positioning or pricing, while strategic business decisions include priorities, goals and direction. Most companies
Service tickets, they’re all the same, right? Customer info, job management details, crew listing, notes, signatures. You fill out the paper ticket and you’re done with it. Right? Wrong. In order to collect meaningful information for business intelligence, documenting service engagements according to customer requirements involves a ticket, a process, and data points specific to