Ignorance is not bliss when it comes to managing business activity. From revenue information and job details, to payroll, data must be collected, managed, and consumed for operations to function successfully. Absent good data and solid processes to collect and manage it, business processes come up short. Companies may be well served by reviewing data handling and management systems in use, and replacing inefficient and ineffective processes.
Far too many companies use inefficient processes to collect, transmit and report information for their revenue generating activities. This is especially true for field activity, where the paper ticket is still king. Unintelligent, lacking in enforcing standards and notification, easily lost, and requiring duplicate data entry, it is perhaps the standard bearer of processes begging for improvement.
Using digital ticketing systems to replace paper is an easy way to move your processes into effective and efficient systems. Collecting meaningful information and getting it into systems where it may provide value provides dividends across the board. Revenue leakage from unrecorded, or un-transmitted activity disappears. Information collected intelligently and consistently paints accurate pictures of business activity, asset utilization, and crewing. Information becomes available, visible, and analyzable, supporting management and decision processes.
Job details, well recorded, are available as supporting information for invoicing. Ticket details, transferred electronically, without delay, expedite the billing and payment processes. Customers receive consistent and thorough documentation, cementing your relationships and customer’s perspectives.
Whether in field data or any other facet of your business, information is power. Arthur C. Nielsen once intelligently said “The price of light is less than the cost of darkness.” Collecting and managing data, intelligently and efficiently, provides ROI by removing the ignorance that otherwise exists. Good processes yield good results.
