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Month: October 2016

Key Problems with Paper

  • 0
Rick Honsberger
Wednesday, 19 October 2016 / Published in Leadership Blog, Uncategorized
Field data exists in many forms: work orders, manifests, revenue and job tickets, safety forms, inspection forms, and so on. Paper has been the go-to medium for recording and presenting this information. Given the alternatives that were historically available, paper had a great run as the best way to collect and present information. There are,

Record It (Don’t Merely Document It) Where and When

  • 0
Steven Toups
Tuesday, 04 October 2016 / Published in Leadership Blog, Uncategorized
When designing business processes, a long-standing rule is to record the activity where and when it is happening. Many service companies using paper to document activities in the field, believe they are accomplishing this task by recording the information on paper. However, the documentation of the item on paper is not recording the activity. The

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