Field data exists in many forms: work orders, manifests, revenue and job tickets, safety forms, inspection forms, and so on. Paper has been the go-to medium for recording and presenting this information. Given the alternatives that were historically available, paper had a great run as the best way to collect and present information. There are,

When designing business processes, a long-standing rule is to record the activity where and when it is happening. Many service companies using paper to document activities in the field, believe they are accomplishing this task by recording the information on paper. However, the documentation of the item on paper is not recording the activity. The