We all face too many distractions, too much work, too many things fighting for our attention. The harder a product is to use, the less valuable it is perceived to be. Products must be intuitive, both in understanding and usage. Nothing kills value in software like complexity.  Most clients won’t make a career out of

How often do we wish that a software product was customizable or otherwise could be adjusted to meet your business processes, rather than having to tweak your processes to fit the software?  It happens every day – companies have to make due with solutions that don’t fit their processes.  Companies routinely try to shove round

Service tickets, they’re all the same, right?  Customer info, job management details, crew listing, notes, signatures.  You fill out the paper ticket and you’re done with it. Right? Wrong. In order to collect meaningful information for business intelligence, documenting service engagements according to customer requirements involves a ticket, a process, and data points specific to